Last Updated: March 09, 2025
This Privacy Policy explains how North Central Builders, LLC DBA ROOFPROs (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our services (“Services”), including visiting our website at www.wvroofpros.com.
By using our Services, you consent to the collection and use of information as outlined in this policy. If you do not agree, please refrain from using our Services.
1. Information We Collect
We collect different types of personal information based on how you interact with our Services. This includes:
A. Personal Information You Provide
- Contact details: Name, phone number, email address, and mailing address.
- Account details: Login credentials, preferences, and purchase history.
- Communication preferences: Your preferred methods of contact.
B. Information Collected Automatically
- Usage Data: Your device’s IP address, browser type, operating system, pages visited, and time spent on our website.
- Cookies & Tracking Technologies: Web beacons, pixels, and cookies used to enhance functionality and analyze traffic (see Section 6 for more details).
C. Sensitive Information
We do not process sensitive data such as racial or ethnic origin, religious beliefs, or biometric data.
2. How We Use Your Information
We use the collected data to:
- Provide, operate, and improve our Services.
- Respond to inquiries and manage customer accounts.
- Send service-related and promotional communications (you can opt out at any time).
- Process transactions and provide financing options.
- Detect and prevent fraud, security threats, or illegal activities.
- Comply with legal obligations.
3. Sharing of Your Information
We may share your information in the following circumstances:
- With Service Providers: For processing transactions, marketing, analytics, and IT services.
- For Business Transfers: If ROOFPROs undergoes a merger, sale, or acquisition, your information may be transferred.
- With Legal Authorities: If required to comply with applicable laws or protect our rights and property.
- With Business Partners: To offer roofing-related services and promotions, but we do not sell personal information.
Mobile Information Sharing Commitment
We do not share mobile information with third parties for marketing purposes. Your mobile number and SMS communications will only be used for service-related and transactional purposes.
4. Data Retention & Security
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless required by law.
We implement industry-standard security measures such as:
- SSL encryption for secure data transmission.
- Access control and authentication measures to prevent unauthorized access.
- Routine monitoring and audits to detect potential threats and unauthorized data sharing.
Data Transfer Commitment
We commit not to transfer consumer data to external organizations without explicit user consent, except when required to provide necessary services. Strict access controls and regular audits are implemented to prevent unauthorized data sharing.
However, no method of transmission over the internet is 100% secure.
5. Your Privacy Rights & Choices
Depending on your location, you may have rights under GDPR (for EU users), CCPA (for California residents), and other U.S. state laws, including:
- Right to access: Request a copy of your personal data.
- Right to correction: Request updates to inaccurate or incomplete information.
- Right to deletion: Request removal of your personal data (subject to legal requirements).
- Right to opt-out: Restrict marketing communications and tracking technologies.
- Right to data portability: Obtain a copy of your data in a portable format.
To exercise these rights, contact us at company@wvroofpros.com.
Opt-Out Instructions
To opt out of future communications, please email us at optout@wvroofpros.com or click the unsubscribe link in any of our emails.
6. Cookies & Online Tracking
We use cookies to enhance user experience and analyze website performance. You can control cookies through your browser settings or opt out via our Cookie Consent Banner.
We do not respond to Do Not Track (DNT) signals at this time.
7. SMS Messaging & Compliance with TCR
If you opt in to receive SMS communications from us, the following terms apply:
- Opt-in Process: By subscribing, you consent to receive recurring SMS messages from ROOFPROs.
- STOP Instructions: Reply STOP to any message to unsubscribe.
- HELP Instructions: Reply HELP for customer support or contact us at company@wvroofpros.com.
- Message Frequency: You may receive up to 4 messages per month.
- Message & Data Rates: Standard message and data rates may apply as per your carrier.
- Privacy Policy Link: View our full Privacy Policy at [Insert Privacy Policy Link].
Your mobile number and SMS communications will not be shared with third parties for marketing purposes.
8. Protection of Minors
We do not knowingly collect data from individuals under 18 years of age. If we discover such data has been collected without parental consent, we will delete it.
9. International Data Transfers
If you access our Services outside the U.S., your data may be transferred to and processed in the United States, where laws may differ from your country.
10. Updates to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We may also notify you via email if significant updates are made.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Email: company@wvroofpros.com
- Opt-Out Email: optout@wvroofpros.com
- Mailing Address: 201 W Main St, Clarksburg, WV 26301, United States
This Privacy Policy is designed to provide transparency and compliance with U.S. and international data protection laws while ensuring a clear, user-friendly experience for our customers.
